How Infinity Hires Exceptional Staff: Inside the System Behind a 50 Person Team
In one of our recent provider coaching calls, Dr. Josh opened the discussion with a topic that every clinic eventually struggles with. Hiring. For many practices, hiring feels unpredictable. A good candidate appears by chance. A poor fit slips through. Culture gets shaky. Growth slows.
Infinity has lived through all of it.
When Dr. Josh first brought on his office manager they were operating with five or six employees and doing roughly six to seven hundred thousand in revenue. Today the team has grown to more than fifty employees across multiple locations. The difference was not luck. It was a hiring and culture process that became clearer and stronger with each new season of growth.
This call gave providers a chance to hear directly from the people who have done the hiring at Infinity since the early days.
Building a Team Starts With Culture
Before talking about job ads, interviews or onboarding the Infinity team made one thing clear. Hiring only works when culture comes first.
Infinity does not make hiring decisions based on urgency or convenience. The goal is not to fill a seat. The goal is to find someone who fits the mission and elevates the team.
As our office manager explained in the call, much of the process begins with simple discernment. They pray over their hiring decisions. They slow down long enough to ask whether a potential team member is the right fit for the organization as a whole. That clarity around values is what allowed Infinity to scale without losing the energy and unity that families feel when they walk through the doors.
Culture becomes the filter that protects the clinic and guides every future hire.
Where Infinity Finds Candidates
The hiring process often begins with a clear job ad. Infinity posts most openings on Indeed but has also found excellent team members through Facebook, Instagram and the local patient community.
Some of their strongest hires have been parents of former or current patients who already understood the work and shared the vision. Others came through outreach efforts on social media. The theme is consistent. When the culture is strong, the right people tend to find the clinic.
Still, the process does not end with interest. It only starts there.
A Process Designed to Reduce Guesswork
Although Infinity has grown rapidly the hiring approach remains practical and straightforward. The office management team handles most of the steps, which frees the doctors from the weight of constant recruiting.
Candidates move through a sequence designed to reveal character, teachability and fit. Infinity looks for people who align with their mission, bring positive energy into the clinic and are willing to grow inside a fast paced environment. Skills can be trained. Culture cannot.
Throughout the call the message was consistent. A clear process removes much of the uncertainty that makes hiring stressful for small clinics. Once you know what you are looking for, and once your team understands how to identify those traits, bringing on new staff becomes far less overwhelming.
How This Helps Growing Clinics
For practices hovering at the early stages of growth hiring often feels like a gamble. Many providers wait too long to bring on support or move too quickly out of desperation. Infinity learned to avoid both extremes.
Some takeaways for other clinics included:
begin with culture, not convenience
write clear job ads
use multiple sourcing channels
trust your internal values when evaluating candidates
allow your leadership team to carry most of the hiring workload
The result is a team that grows with your mission instead of competing with it.
Final Thoughts
Infinity’s journey from a small six person team to more than fifty employees did not happen by accident. It came from a hiring approach built on culture, clarity and a process that protects both the clinic and the families it serves.
If you are a provider working to scale your practice and you want help building systems like these inside your clinic our coaching program can walk you through it step by step.